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End-to-end Experience Design for online Shop

My role: Creative Director
Client: Brandstore
Year: 2012 - 2013

Context
Brandstore was established to be the first premium online fashion for the Swiss Market. Market analysis has shown that people with higher incomes, tech-savviness and lack of time are having a higher willingness to shop online and high standards in terms of quality and brand names. 

Impact
I created a holistic end-to-end brand experience for an intuitive customer experience, with a minimalist and simple UI design to highlight products and brand labels. Launched in 2012, Brandstore went through several iterations, and is now merchandised by 'FashionFriends.ch', another client of mine.

 

The new look and feel for the online shop 'Brandstore.ch'

Brandstore_Case_01.jpg

Brandstore wanted to position itself as the premium online shop for fashion brands. Launched in 2012, Brandstore was one of the first online fashion startups in the Swiss market, and has since grown its customer base steadily. 

 

Flexible Grid Framework

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Template design for various page types

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Key UIs demonstrating alternating homepages, landing pages, shopping cart and checkout.

 

Shopping cart 

Brandstore_Case_Shopping_Cart.jpg
 

Market research and insights

The e-commerce sector grew rapidly in Switzerland at the time. The 2011 revenue for e-commerce in Switzerland was CHF 40 Billion, with a potential growth forecast of 26% and more (data based on survey by the University of Applied Sciences and Arts Northwestern Switzerland, FHNW).

Brandstore_Case_03.jpg

Based on research data from FHNW, the core target group was defined as the "smart shoppers". The smart shopper is female or male, between 30 and 45 years old, internet-savvy, brand and cost-conscious, with a well-educated background, high income but busy.
Reasons for the sudden growth in e-commerce were convenience, internet affinity, fast connection, lack of individual time and a growing willingness to shop online.  

 

Benchmark

Benchmark: A competitive analysis shows various young startups and competitors in the e-commerce market for fashion and retail business.

 

UX deliverables including wireframes and concept model

Brandstore_Wireframes.jpg
Brandstore_Case_10.jpg

Draft of concept model with wireframes: diagrams the relationship between the user and Brandstore like customer service, community blog, warehouse, logistics, marketing and social media. 

 

Logo design process

 

Design guidelines for creatives, engineers and marketing 

 

Unified brand identity design across multiple media

Brandstore_Case_07.jpg

Brandstore is now merchandised by online shop FashionFriends.ch.