UI Redesign News & Finance Platform
Cash.ch is a news & finance portal in Switzerland, with over 100'000 visitors weekly and 219'000 users per month. Cash belongs to Ringier, an international media group with integrated media corporations, e-commerce and entertainment.
At Markenfels we redesigned the Cash news & banking platform to feature and market Cash’ banking services and products more prominently. Cash’s customer base was declining at that time, and a market analysis revealed the people were not aware of the Cash bank. After one year Cash’s had a significant increase of new customer sign ups for online trading and finance services.
I was the design lead for concept, ideation and creation of a new UI design proposal, and was co-managing client relationships and workshops for the executive board from Cash.
'Before and after' comparing the original UI design with the new one, prominently emphasizing Cash bank.
Trust, reliability and discretion
Cash's existing colors are 'red' for news and 'terra-brown' for banking. We gave the color terra-brown more 'real-estate' to highlight Cash's banking & trading services.
Cash's target audience: four types of personas
Four user types:
Newbie: First visitor, reader, searcher, potential Cash subscriber and Cash bank customer
Regular User: Existing Cash-platform user, news-reader, economist, entrepreneur, Cash subscriber, potential Cash bank client with min CHF 40'000
Advanced User: Existing Cash-platform user, existing Cash bank client with min. CHF 40'000, economist, floor trader, entrepreneur, uses some tools
Power User: Existing Cash bank client with more then CHF 40'000, professional trader, investor, finance expert, institution, enterprise, uses advanced tools and trades on mobile app
Easy onboarding with a modified and simple sign up
Redesigned sign up and login for effective on-boarding, tailored towards new potential customers 'regular users' and 'newbie'.
Product feature teasers
Cross-promotion for Cash's banking and trading tools as teasers, to get new customers or existing subscribers faster on board.
UI concept proposals for Cash
Proposal A is the 'iterative solution', and was the closest to the existing old platform, that would require less skinning of template system in use
Proposal B added a new homepage with an intro movie promoting Cash Banking & Trading, demonstrating the competitive advantage of having news and banking in one app.
Proposal C has a 'shop window', displaying Cash's banking & news services prominently as 'buttons', providing fast access to its services.
Proposal D promoted the four most lucrative areas of Cash in form of teasers: news in red and e-banking, trading and wealth management in terra-brown.
UI concept proposals for Cash's Mobile app
Proposal A – "iterative solution" – was selected and executed by the client, eventually also as a result of budgetary restrictions, stakeholders decided to pursue a light skinning approach in the first round.
Rebranding Cash's bank
How to grow the customer base for Cash's bank
With a strategic rebranding of Cash's bank, we launched a new experience design to get existing CASH subscribers and new customers on board.
Status Quo 2018
Cash has launched its responsive web design for mobile and launched it's own news and banking app.
Developed by Markenfels AG, Zurich, Switzerland. © Markenfels Ltd. 2013.